Print

HR processes can be a challenge to run efficiently for many companies. Requests for changes can come from virtually any and every employee in the company. Personal and financial information of employees must be closely safeguarded. HRMS systems are too complex for most participants in a process. The result? Lots of paperwork is filled out and passed on to specific HR specialists who enter the information into the HRMS system.

The problems with this approach include: errors in data entry, delays in the process as missing information is gathered, and confusion by managers who are not able to see the status of their personnel requests. In general, all participants feel frustration that the processes do not run more efficiently and offer greater visibility. Some companies are realizing that BPM can remove all of these frustrations, while leveraging existing investments in HRMS.

BPM Opportunity

Many companies first evaluated whether they could extend their HRMS system or build a custom application to improve their HR processes. Their conclusion has been that BPM offers unique capabilities that make it the best choice:

  • Enable collaboration across the enterprise. Automatic work routing and notifications across groups reduces time, errors and complexity of executing processes.
  • Simplify User Interactions. Provide simple, secure screens for users that need to participate in a process, but are not power-HRMS users — like managers or employees themselves.
  • Provide End-to-End Process Visibility and Control. Give managers real-time insight into process status and performance — allowing them to proactively resolve process bottlenecks
  • Leverage existing data and logic. Direct integration to the HRMS system allows the process to reuse existing data and business logic — resulting in significant deployment and maintenance savings
  • Automatic Auditing. Automatically generate audit reports for each step in the process — ensuring compliance with regulatory and internal oversight requirements
  • Respond to Change Faster. Revise processes to respond to organizational or regulatory changes — in days if necessary.

Lombardi In Action

A leading healthcare provider decided to implement BPM to eliminate the extensive manual work required to process and validate a new employee's personal information and certifications. In addition, the healthcare provider saw an opportunity to reduce a significant amount of data entry for HR specialists by automatically posting information gathered in the BPM solution to their HRMS system. The solution was deployed in 8 weeks and reduced the amount of manual effort required for on-boarding by 90%. Furthermore, real-time reporting provided the HR team and management with the exact status of a candidate at any time as well as the overall performance of the company in on-boarding employees. This is a critical measure for a company that turns over 25% of its staff annually.