On-Demand Webinars

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If you have a little more time, please take 30 minutes or an hour and view one of our on-demand webinars. The webinar format is presentations followed by questions and answers. In some cases, you will be re-directed to another site where you will need to register.

Here are the current webinars available for On-Demand viewing. Click the links to take you to the webinar abstracts:

Blueprint Spring '08 Release: Diagram in Half the Time

By now, you've probably experienced how simple it is to document a process with Blueprint. But we know creating detailed diagrams takes a significant portion of your time. So, we made Blueprint even better! The Spring '08 Release of Blueprint is here and it is the next evolution of diagramming. Based on user feedback, we've streamlined diagramming and added many requested features to make it even easier & simpler to document your process.

The Spring '08 Release significantly improves diagramming with:

  • Visio Importer
  • Inline Diagramming
  • Collapsible Sub-processes
  • Reusable Common Processes

In this webinar, you'll learn the Best Practices to speed up and simplify your documentation efforts using Blueprint's newest features.

Speaker:
Dave Marquard
Blueprint Product Manager, Lombardi

5 Tips for Managing Change on Your BPM Project

Have an upcoming project that is critical to one or more corporate priorities? Will your project bring together leaders, managers or process owners from diverse functions or departments with multiple perspectives? Maybe your current project has an obvious need to re-commit, jump start or re-align sponsors around key project objectives.

Preparing ahead and mitigating risk is key to the success of any process improvement project and absolutely critical on BPM projects as well. Come learn how to leverage specific change management tactics in your existing or future projects with a focus on:

  • Project Initiation - How to set up a project for success
  • Process Definition - Scoping with your eyes wide open
  • Communication - Crafting a message and delivering it
  • Resistance - Identifying it and dealing with it
  • Risk Mitigation - Who's talking the talk and who's walking the walk

"These tools are simple to use and become something you can use in your day-to-day activities, to help mitigate risk, gain consensus, communicate thoroughly and help to accelerate the acceptance of change."
-Project Manager.

After the presentation you'll also receive the Change Management toolkit that includes additional tips, templates, and matrices to help you manage change on your BPM project.

Featured Speaker:
Kristie Collins-Delarber
Business Services Manager, Lombardi

Webinar: How Insurers Are Using BPM Today

Leading insurance providers are using business process management (BPM) technology to improve the efficiency of processes critical to their business - from agent communications to new product introductions, claims handling, policy administration, and payment reconciliation.

Join us to not only hear where BPM is being applied, but also to see a live demonstration of BPM technology.

Attendees will learn:

  • key process areas where insurers have deployed BPM to drive efficiency
  • what BPM technology looks like for developers and end users
  • how to get started with BPM

This 20 minute presentation will be followed by a 5 minute Question & Answer session.

Featured Speakers:
Jim Rudden, Director of Product Marketing, Lombardi
Brandon Baxter, Solution Engineering Manager, Lombardi

A Scalable Approach to Discovering Your Enterprise Processes

Business processes are a critical part of a company’s information architecture. But how do you scalably gather and share key process information that is scattered across organizations and embedded in diverse systems? The answer is to make participation easier. Hear how leading companies are using new on-demand tools (like Lombardi Blueprint) to enable enterprise process discovery, documentation, and planning.

Webinar attendees will learn:

  • Why on-demand (Software as a Service) tools finally make business participation possible
  • How to support different views of process against your standardized information model
  • How to get your key enterprise processes documented in under 10 days

Featured Speakers:
Marc Smith, Director of Technical Marketing, Lombardi
Dave Marquard, Blueprint Product Manager, Lombardi

CIO Best-Practices for Process Improvement - The Lance Armstrong Foundation Case Study.

CIOs and technical teams are increasingly asked to take a leadership role in driving process improvement. Are you an IT executive or manager tasked with supporting process improvement? Join us to learn how one CIO, Rodney White formerly of the Lance Armstrong Foundation (LAF), developed and implemented a set of best practices for enabling process improvement as demand for “LIVESTRONG” bracelets exploded.

Learn how LAF:

  • Enabled decision making using the OODA Loop concept
  • Integrated BPM technology with existing legacy systems to better control processes
  • Adopted a “Start Small”, incremental approach to improvement
  • Won a CIO 100 Award for creating new business value through IT-enabled innovation.

Featured Speakers:
Rodney White, former CIO, Lance Armstrong Foundation
Paul Patterson, BPM expert, Athens Group
Marc Smith, Director of Technical Marketing, Lombardi

Improving Development and Integration Agility

True IT responsiveness comes from the ability to develop and integrate solutions that meet current business needs. Join industry leaders in a discussion about the benefits of using best-in-class BPM and event-driven SOA technologies to reduce application development cost and maintain flexibility for change.

Learn how you can lower your cost and risk through best-in-class components:

  • Developer productivity through common Eclipse-based tooling
  • Runtime interoperability through standards-base protocols
  • Operational control through standard management practices

Featured Speakers:
Jim Rudden: Lombardi, Dir. of Product Marketing
Marc Smith: Lombardi, Dir. of Technical Marketing
Charlie Nuzzolo: Progress Software, Technical Dir., Strategic Alliances

Getting Your Workflow/BPM Project Budgeted in 2008

Lombardi and process consulting firm BP3 share experiences from customers that have been successful in getting their projects budgeted and delivered. The speakers answer the following tough questions:

  • Why does this project matter to the business? What is its value?
  • Why is this project a good fit for BPM technology?
  • Why can't we just deliver the project with current tools or apps?
  • What will you need in time, money and resources to deliver this project?

Featured Speakers:
Jim Rudden, Director of Product Marketing, Lombardi
Lance Gibbs, CEO, BP-3

Building A Business Process Management Roadmap

Business Process Management (BPM) requires an entirely new level of communication and collaboration. This is because most processes cross virtually every boundary in your company - organizational, functional, system. Most companies do not have the capability and technology in place today to sustain BPM across its many stages - from initial planning and analysis through implementation and on-going optimization. What is needed?

Join Lombardi and Gartner analyst Janelle Hill to learn about:

  • Building a "Process Mentality"
  • The Essential Roles for Accelerating BPM
  • Gartner's Business Process Improvement Activity Cycle
  • Assessing Your Organization's Business Process Maturity
  • Key Technologies for Enabling BPM

Featured Speakers:
Janelle Hill, VP, Business of IT Research Division, Gartner
Phil Gilbert, Executive VP and CTO, Lombardi

Driving SOA From the Top Down Using BPM

The Service Oriented Architecture (SOA) is the dominant architectural style for packaging, distributing and invoking discrete functions today. Companies investing in SOA typically expect to get better flexibility, agility and re-use from their SOA investments. But adopting SOA as an architectural style does not ensure that a company will realize competitive advantage in their business. IT groups must have a plan for linking SOA to business imperatives.

Please join Gartner and Lombardi Software to learn how to connect your SOA initiative to key business priorities from the top down using Business Process Management (BPM). Attendees will learn about how SOA is continuing to evolve, the platform required to drive business process improvement and the competencies IT teams must gain to define SOA requirements from the top down. Your questions will be answered live during the event.

Featured Speakers:
Daryl C. Plummer, MVP, Chief Gartner Fellow & Chief of Research for Advanced IT, Gartner
Phil Gilbert, EVP and Chief Technology Officer, Lombardi Software

Are You Ready for On-Demand BPM?

Starting up process improvement initiatives is still too hard for many companies. Current BPM offerings still present many barriers - particularly for business users. Tool complexity, lack of collaboration, and installation problems all frustrate many process improvement teams just as they are getting started. On-demand, SaaS BPM removes all of these barriers. Join Forrester Research and Lombardi Software to:

  • Discover where process improvement really starts
  • Learn how companies will create their blueprints for process improvement in the future
  • Understand how to involve the right people right from the beginning
  • See how leading companies are getting started with BPM on demand today

Featured Speakers:
Sandy Kemsley, Moderator, ebizQ
Colin Teubner, Analyst, Forrester Research
Jim Rudden, Director of Product Marketing, Lombardi

Starting BPM the Right Way – Blueprint Product Launch

Featured Speakers:
Jim Rudden: Director of Product Management, Lombardi
Rachael Hawkins: Senior Product Marketing Manager, Lombardi
Rebecca Ludke: Business Technology Consultant, Resolvit Resources
Stephen Hamilton: Managing Director & Founding Principal, Gordian
Jennifer Anderson, Best Practice Consultant, Eloqua Corporation

BPM and Microsoft Office - Bringing Process to the People

Today's information worker relies on a disjointed set of office productivity, content, collaboration, and portal tools. Sometimes it's hard to easily find everything you need. Hear Forrester Research talk about why BPM is a great solution to this problem.

Featured Speakers:
Colin Teubner, Analyst, Forrester Research
Phil Gilbert, EVP and Chief Technology Officer, Lombardi Software

Integrating BPM and Lean Six Sigma

Lean Six Sigma (LSS) and Business Process Management (BPM) have much to contribute to each other. Unfortunately, most companies have not integrated these initiatives successfully - inhibiting companies from realizing the full potential of their process improvement efforts. This does not have to be the case. While BPM and LSS can run successfully as parallel initiatives, companies that successfully connect these two initiatives will realize a competitive advantage.

Featured Speakers:
Lance Gibbs, Master Black Belt, Lombardi Software
Jack Lairdieson, Master Black Belt, PriceWaterhouseCoopers

My BPM Success Story: Boundless Network

You can deploy BPM in 5 weeks and make a big impact on your business. You can deliver a project faster than you ever thought, with better results. You can get your business teams to build key parts of the process. And you can make all of this work with your existing systems. You can. Boundless Network did with Lombardi.

Featured Speakers:
Jeremy Kraybill, VP Development, Boundless Network

My BPM Success Story: Sprint Billing Disputes and Adjustments

After encountering numerous challenges while managing their billing disputes and adjustment processes, Sprint decided to implement a Business Process Management (BPM) platform in order to streamline their processes. Through an intensive vendor selection process, Sprint choose Lombardi and their award-winning BPM suite, Teamworks®.

In less than 100 days, the new billing adjustment application was rolled out and their call centre productivity was increased by 9% and they were able to reduce the time to resolve a billing dispute from 12 to 2.5 days.

Featured Speakers:
Kristie Collins-Delarber, Process Engineer, Sprint
Jim Rudden, Product Marketing Director, Lombardi

My BPM Success Story: Hasbro Extending SAP with BPM

Do you have manual processes that run outside of your SAP implementation every day? Are these exceptions, disputes, special promotions or unique business needs consuming valuable time? If so, then you are probably looking for the best way to bring them under control. Custom developing these processes inside SAP may not always be the best answer, but what other options exist?

Hear why Hasbro chose BPM to extend SAP. David Adams, Business Integration Manager at Hasbro and Marc Smith, Director of Technical Marketing at Lombardi, will discuss:

  • The benefits Hasbro reaped by implementing vendor order management processes using BPM, including an 80% straight-through processing rate for vendor inquiries and a significant increase in workforce productivity—without adding resources.
  • The challenges and the benefits of extending SAP by using a BPM Suite like Lombardi Teamworks.
  • Characteristics of processes that are ideal candidates for management in BPM instead of SAP.

My BPM Success Story: Pulte Managing Better Through Visibility

Pulte Home Mortgage, a Fortune 500 company and one of the largest homebuilders in the US, is a leader in the use of BPM to deliver end-to-end visibility and in the proactive management of business exceptions that can occur during completion of a loan process.

Featured Speakers:
Chris Burckhardt, CIO Pulte Home Mortgage
Rod Favaron, CEO Lombardi Software