Lombardi Sprint Webinar

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Lombardi in Action
Sprint Case Study: Billing Disputes and Adjustments

After encountering numerous challenges while managing their billing disputes and adjustment processes, Sprint decided to implement a Business Process Management (BPM) platform in order to streamline their processes. Through an intensive vendor selection process, Sprint choose Lombardi and their award-winning BPM suite, Teamworks®.

In less than 100 days, the new billing adjustment application was rolled out and their call centre productivity was increased by 9% and they were able to reduce the time to resolve a billing dispute from 12 to 2.5 days.

Led by:

  • Kristie Collins-Delarber, Process Engineer, Sprint
  • Jim Rudden, Product Marketing Director, Lombardi

To learn more about how Sprint used BPM in order to streamline their multiple billing systems, please register for our on-demand Webinar by submitting the form below.

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