Farrukh Humayun, Vice President of Information Services at National City, helped kick off the initial BPM projects at National City. He was key in defining their corporate BPM methodology, establishing their implementation practices and finding the key resources required for delivery. After deploying the first 7 projects, he now leads the planning and metrics for all BPM projects. Farrukh is the point person for defining National City's BPM project roadmap, which includes improvement of existing process as well as launching new ones.

Join Farrukh as he shares his experience and covers key learnings with BPM, with a specific focus on:

• Becoming Process Focused - Identifying improvement opportunities in a BPM initiative
• Project Playbacks - Enabling the business to help design their solution (which also helps keep them engaged)
• The Road to Enterprise BPM - Scaling from a single project team into multiple parallel deployments
• Picking Your Battles - Prioritizing projects in your roadmap
• Involving Your Customers - Establishing roles and joint process ownership

Featured Speaker:
Farrukh Humayun, Vice President of Information Services, National City

Duration:
30 minute presentation followed by a 10 minute Q&A